Refund & Cancellation Policy

This Policy applies to SEZA POS Subscription fees sold by SEZA Technologies Inc. and securely processed through Stripe. It does not apply to third-party charges (for example, payment-processing fees charged under a Merchant's own processor agreement, SMS carrier fees, or hardware purchases governed by separate sale terms) or to sales a Merchant makes to its own customers.

You will not be charged during the current 14-day free trial because no payment card is required and the trial does not automatically convert to a paid Subscription. To continue paid access after the trial, an authorized Owner must select a plan and complete Stripe checkout.

Monthly Subscription fees are generally non-refundable. Cancelling a monthly Subscription stops future renewals; you retain access until the end of the current billing period.

If you believe you were charged twice, charged after a confirmed cancellation, or billed an amount different from the checkout total, contact support@sezapos.com within 30 days of the charge. We will investigate verified billing errors and, when appropriate, correct or refund the affected amount to the original payment method.

Annual Subscriptions may be cancelled at any time. Cancellation stops the next renewal but does not entitle you to a refund of fees already paid, except where required by applicable consumer protection law or where we, in our discretion, offer a pro-rata refund.

You may cancel your Subscription at any time in the Billing section of Settings, or by emailing support@sezapos.com from the Owner email address. Cancellations take effect at the end of the current billing period.

Please contact us before initiating a chargeback. Chargebacks initiated without first contacting us may result in suspension of the affected Account pending resolution.

Refund questions: support@sezapos.com.