1.No Public Uptime Guarantee
Unless SEZA and a Merchant sign a separate written service-level agreement, the Service is provided under the availability terms in the Terms of Service and does not include a guaranteed uptime percentage or automatic service credits.
2.Maintenance and Changes
SEZA may perform maintenance or deploy changes that temporarily affect access. When practical, material planned interruptions will be communicated through the Service, email, or an available status channel.
3.Third-Party Dependencies
Availability can be affected by internet providers, cloud platforms, payment processors, messaging providers, device manufacturers, app stores, and merchant hardware that SEZA does not control.
4.Offline Operations
Supported Android configurations may record eligible cash sales while offline and synchronize later. Offline mode has limits, requires prior setup, and does not make card payments or cloud-only functions available without connectivity.
5.Merchant Continuity Planning
Merchants should maintain working internet or backup connectivity where appropriate, keep required tax and accounting records, train staff on outage procedures, and verify that devices have synchronized before closing a shift or uninstalling the application.